Friends & Family Feedback

When accessing services from the surgery we will ask you to complete the NHS Friends and Family Test to provide us with information about your experience to help us learn and improve upon the services we provide to you.

Taking the Friends and Family Test is anonymous.

 

Friends & Family Test

    Overall, how was your experience of our service?

    Very goodGoodNeither good nor poorPoorVery PoorDon’t know

    Please can you tell us why you have given this answer?

    Please tell us about anything that we could have done better

    How does it work?

    When you visit your GP surgery for care or treatment, you will be given the opportunity to give your feedback by answering a simple question about your experience:

    “Overall, how was your experience of our service?”

    You will be asked to choose one of six options, ranging from 'Very good' to ‘Very Poor’.

    You will also be invited to tell us how we could have done better.

    Your response is anonymous and can be provided in a number of ways:

    • By posting a response into the ballot box at the practice;
    • Providing your feedback on this page;
    • Responding to a practice text after your appointment; or
    • Via askmyGP when your request has closed.

    If you are unable to answer the question, a friend or family member is welcome to respond on your behalf.

    How will the results be used?

    The information you provide will give us invaluable feedback on what you think of the care and treatment you have received, which along with existing ways of gathering feedback, will help the surgery to make improvements for patients.

    The Friends and Family Test has already been successfully rolled out in hospitals across the country and is proving to be valuable in obtaining patient experiences.

    Results

    The 2020/21 Friends & Family results for Martock Surgery can be found here: Martock Surgery Friends & Family Results 2020-2021        FFT responses jul 20 - may 21

    Additional information

    For more information on the Friends and Family Test, please visit www.nhs.uk/friendsandfamily