We have changed our askmyGP in hours service times to support the surgery manage demand:
Monday – Thursday: 07:30 – 18:30 (closed to new requests outside of these hours)
Friday: 7:30 – 17:30
Sat – Sun: Closed to new requests
Whilst still enabling good access for patients, this change will support the surgery to effectively work through all of the requests submitted. We are hopeful that once demand settles we will again review the out of hours option for the system. Please also remember that the surgery operates a 2 working day/48 hour initial response time – to support us contacting you, please inform us of your availability when submitting your request.
If you need to speak to the practice about an issue after these times, please call the surgery.
The practice team will try to accommodate patient preferences where possible however, request assignment & resolution method may be determined by clinical judgement.
askmyGP should never be used within an emergency.
Please do not request appointments with a nurse or HCA via Askmygp, this should be via a telephone call.
Patients will be contacted by the practice within 2 working days of submitting a request, or more quickly if considered urgent.
To discuss a problem with a member of the surgery team, please click the image below to use askmyGP.
Or use the QF code.
REMEMBER you don’t always need to submit a request.
Patient Access can be used to order or obtain advice about repeat prescriptions. Alternatively, the following guidance may help you identify a more appropriate setting for your need.
Care for yourself at home
Minor cuts & grazes
Coughs & colds
Local expert advice
Bites & Stings
Out of hours: Call 111
Long term conditions
Urgent Treatment Centres
Breaks & Sprains
Cuts & Grazes
Fever & Rashes
A&E or 999
For emergencies only
Serious Blood Loss