Patient Participation Group

What is a Patient Participation Group (PPG)?

A Patient Participation Group is an active group of patients who volunteer to work in association with the GPs and healthcare staff with the aim of achieving high quality and responsive care for patients.

The PPG comprises a committee of permanent members aided  by representatives of healthcare professionals from the practice. A wider group called a Virtual PPG, consisting of patients from the practice,  may also provide opinions and feedback concerning patient services to the main PPG.

Why do we have a PPG?

As pressures on the National Health Service grow, it is essential that we maintain a good level of communication between patients and the practice.  Furthermore, a modern general practice welcomes constructive feedback from patients in order to rectify any problems that may occur.

What role does the PPG play?

The PPG's objectives are as follows:

  • Advising GPs and healthcare staff on patients views of their practice.
  • Communicating with the wider patient body.
  • Carrying out research into the views of a practice's patients and carers.
  • Assisting at health promotion events.
  • Fundraising to assist services and facilities provided by the practice.
  • Co-ordination with volunteer services, support groups and National Health Service bodies.
  • Working with the practice to promote health and well being initiatives for the benefit of patients.

Patients will benefit through having the opportunity to recommend improvements to ensure better awareness between the practice and their patients.  In addition, patients are able to understand more fully the workload of healthcare staffs and practice procedures.

The Virtual PPG

With approximately 11,000 patients in the Martock and South Petherton practice, it is difficult for the PPG to ascertain everyone's views.  Through the medium of email, it is possible for the PPG to inform a large number of patients about new facilities and latest administrative systems and to receive feedback.

Patients are therefore encouraged to join a Virtual Patient Participation Group (VPPG).  The Chairman of the PPG will, at approximately monthly intervals, notify members of the VPPG of latest relevant information.  Some examples of the content of such e-mails are:

  • Information on new appointments systems.
  • Inviting members to participate in a particular activity to assist the practice.
  • Asking members to complete a brief questionnaire about some aspect of the practice.
  • Invite members to put forward suggestions for improvements to patient facilities.
  • Informing members of forthcoming annual AGMs.
  • Advice on latest information available on the MSPPPG facebook page.

Join the Virtual PPG

To join the Virtual PPG, please fill in the form to the right.

Some of the details requested will help us understand the demographics, representation and locality of the VPPG, and thus the range for any feedback subsequently provided.

For more information regarding the PPG, please contact our Chair:


Virtual PPG Sign Up Form

    **Please note that we will never ask for medical information.

    ***The information you supply us will be used lawfully, in accordance with GDPR Regulations. GDPR gives you the right to know what information is held about you, and sets out rules to make sure that this information is handled properly.

    ****Please note that by using this form you will be sending information about yourself across the Internet. Whilst every effort is made to keep this information secure, you should be aware that we cannot offer guarantees of absolute privacy. If this matter concerns you then you should use another method of registration.

    ****Personal information submitted is for the purpose of contributing to and receiving information from the PPG. Personal information submitted will be retained by the Chair of the PPG and will be treated as confidential.

    If you wish to cease being a member of the PPG please email the PPG Chair who will remove you from the distribution list and delete the personal details provided.

    Don't forget to follow us on Facebook!

    Meet the Patient Participation Group

    Our elected PPG representatives have a wealth of knowledge and wonderful connections to our practice area.

    Chairman: Paul Harding

    Following a thirty year career as a police officer in Hampshire I changed career to that of information and IT security working mainly for various government departments.  Having moved down to Somerset I found that my paternal grandmother was born in South Petherton in 1874. It’s a small world. I took up the position as chair of the Patient Participation Group in May of this year. I also volunteer at the Martock Job Club and I am on the committee of the Martock Youth Club.

    Deputy Chair: Leslie Isaac

    I have lived in Martock for 33 years with my husband and our three children who all went to local schools.  I retired from a long and happy nursing career two years ago to spend more time with my growing family and undertake more travelling in our camper van. This is my second year in the PPG and my main interest is in health promotion.

    Press Officer: Peter Griffiths

    Following retirement as a Wing Commander after 34 years as a pilot in the Royal Air Force, I moved to Martock  in 1993 where several ex service colleagues reside.  Thereafter I have looked after my son's property portfolios in the UK and Spain.   I attended a PPG presentation at the Martock surgery two years ago which persuaded my to assist in PPG matters to provide added support to patients.

    Secretary: Sam Radford

    Having worked as a community pharmacist for 25 years I was keen to remain involved in primary healthcare and the PPG seemed an obvious way to do this.  I have been a member of the PPG since the group was created at the beginning of 2017 and enjoy supporting the practice in providing the best service possible to all their patients.

    Treasurer: Mary Taylor

    I trained as a nurse in Bristol in the 1960s and worked as a practice nurse in Yeovil in the 1980s.  I subsequently  owned and ran a Residential Care Home with my husband for 8 years. I have lived in South Petherton for 15 years  and was Treasurer of our local WI for 6 years.

    Gill Waldron

    I was Non Executive Director of Yeovil District Hospital for twelve years and a past  Lay Member of South Somerset Federation.  I am currently a Governor of Somerset NHS Foundation Trust and a Lay Member for the End of Life Board for Somerset CCG.

    Jenny Becker

    I retired as a prep school head and IAPS Inspector in Surrey in 2004 and moved to Martock in 2005.  I quickly became involved in community activities including school governor at Martock School, Secretary to Martock Gardening Society,  Secretary to  the Guardians of Martock Church and  Martock U3A and a volunteer with the RVS.  I have been a councillor on Martock Parish Council for thirteen years and am currently Vice Chair.

    Joy Bailey

    I have lived in Martock for 31 years and have been retired for eight years.  I taught IT at Yeovil College, the Park School and eight years at Dorchester prison.  The previous PPG chairman Phil Tilson suggested that I join the PPG last year.  I want us to be more pro-active in promoting health topics at the Farmers' Market in Martock and assisting people with using Patient Access and AskmyGP.

    Cheryl Kirby

    I have worked in a number of Government Departments and commercial companies.  Before retiring I was Employment Consultant for Hampshire County Council.  I sought suitable salaried employment for people with learning disabilities.  This entailed assessing clients, encouraging new skills and helping to integrate clients and work colleagues.  Before moving to South Petherton two years ago I lived in Surrey and was lucky enough to experience a wonderful fully staffed village surgery.  This encouraged me to join the PPG to be involved with a group of like minded people to support patients and surgery staff.

    Jan Hawes

    I moved to South Petherton 4 1/2 years ago.  I worked in nursing for 40 years across both acute and community settings in a very busy city.  I have only just joined the PPG so it is a new experience for me.